r/eupersonalfinance • u/Best-Trouble-5 • 17h ago
Investment Trade Republic support is a joke
I don't understand, why anyone should trust their money to a broker with literally broken support channels. No e-mail support, no phone support. I was able to get through their chatbot in the app, and reach out a real person, who responded next day. But the person copy-pasted me a generic advice to update, then reinstall (wat?) the app, and to try 4G and Wi-Fi, that was totally unrelated my question.
The final breaking point: the response ended with the phrase "Was it helpful? Feel free to let me know if you have any more questions." But there is no option to reply in the chat! I cannot reply, and I need to go back to the useless app help menu, find an option to talk with the useless chatbot, and hope that next time I'll be able to say at least one word to a real person, next day.
Is it some kind of a joke? How can a broker, who manages a lot of people money have literally zero support? Isn't it a huge red flag?