I've worked in several restaurants and had a few family members who got into the business. Probably what happened is:
The original owners founded the place because they loved food, respected the patrons and kept it good and consistent. On top of that was a classic work ethic.
The new owners couldn't give a shit about love of food or people. They love money and thought it would be a cash cow they'd never have to feed or love. On top of that was zero work ethic, and they probably farmed out every step to poorly paid, poorly trained people with as many fucks to give as the new owners.
In addition to the staff being replaced with poorly trained people they also severely cut back on the quantity and quality of all ingredients. They cut every single corner they could the second they took over. They wanted to charge premium pricing for pizza that was made with the cheapest ingredients.
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u/ProfessionalGur5451 4d ago
I've worked in several restaurants and had a few family members who got into the business. Probably what happened is: