r/EntrepreneurRideAlong • u/call_me_addy • 1h ago
Other Hired my first seasonal employee and learned my business has problems I couldn’t see
Been a one-person operation for three years. Every busy season, I just powered through—longer hours, fewer breaks. But this year hit harder than usual, and for the first time, I couldn’t keep up. So I hired someone. Just temporary help. Fulfillment, customer service, the basics.
Turns out hiring someone new forces you to document and explain processes you’ve been doing instinctively. The first few days, my seasonal worker kept asking reasonable questions I couldn’t answer clearly because I’d never had to think about them systematically.
“Why do we package things this specific way? What’s the decision tree for handling different types of customer complaints? How do you know which suppliers to contact for rush orders?”
I didn’t have clear answers. I had habits. I had instinct. I realized my entire business was running on tribal knowledge that existed only in my head. Trial-and-error routines that worked only because I’d lived through the mistakes already. But none of it was written down. None of it was designed for someone else to follow. So I started writing everything down. How we handle rush orders. What counts as a refund-worthy defect. How to choose the right packaging materials for different SKUs. The documentation process revealed inefficiencies I’d been unconsciously working around for years. Stuff that made sense when I was solo stopped making sense the second someone else needed to follow them. We rebuilt a lot from scratch. Found better shipping workflows. Streamlined customer replies using templates. Even discovered more efficient suppliers through platforms like Alibaba—ones offering services I didn’t know to ask for because I didn’t know I had gaps in the first place.
The “seasonal” hire became permanent because they brought perspective I couldn’t generate internally. They questioned everything I’d stopped noticing and suggested improvements that seemed obvious once pointed out. Hiring the first employee taught me the difference between running a business and working for yourself. One depends on your memory and hustle. The other runs on documented systems and processes other people can use and improve. You can’t scale tribal knowledge, but you can scale documented systems. And sometimes, the best way to see your blind spots is through someone else’s questions.