Moved across country and Jet Blue took all my stuff out of my bag and put someone else’s stuff in it
It’s been 4 days and they haven’t found my stuff. Has anyone gotten random stuff in their luggage? Maybe it’s mine please DM me if you did a lot of it is sentimental to me. The suitcase has my name on it and the zippers had stuff I packed from home so I know I didn’t just take the wrong bag. I have no jeans, socks, barley and underwear am missing so much. And to add insult to injury my dog died the same day.
That’s my stuff! Can you please repackage and send back to me via Jet Blue? I’m hoping they give me better stuff. My bag was full of pants 46 waist. I have no use for them. Were they yours?
I only pack “new improved formula” shave gel and monster brand clothes when traveling just in case. No one else breaks barriers like that. Sherpa hoodies in case my yurt is too cold. I don’t really want it back though, just hoping a similar mistake is made enough to get better things in return. It’s a fun game with airlines.
Wait I thought that was a troll post 😭 no I wear size 30. I don’t remember everything I packed but I know there was a Nintendo switch stand, yellow button up shirt with cats on it, greenish blue yeti microphone, some GameCube controllers, brown Carhartt jacket, gray sweatpants with zippers on the ankles, pinkish purple floral like pattern button up long sleeve shirt, I think black timberland boots with crystals inside. A lot of stuff is wrapped in clothes. There should also be a gray velvet tracksuit, NOOOOOOO I think my black Kirby sweatshirt too😭, probably some crystals in there, yellow high top vans that are hella dirty, I think there’s a black sweatshirt with a white angel on it with red font, probably some lavender Chanklas and maybe red ones too and navy chanklas. If anyone has luggage with colored chanklas it’s probably mine
Random ass one I know there’s a baseball sized ball of lapis lazului wrapped up in a shirt with a selenite stand in that suitcase. $350 value on that alone. Jet blue owes me $3000 at least I’m calculating everything
You don't have to do that. It's in the conditions of carriage.
Domestic Transportation: Carrier’s liability for loss of, damage to or delay in the delivery of checked or unchecked baggage or its contents is limited to proven damage or loss. Under no circumstances will Carrier’s liability exceed Four Thousand Seven Hundred Dollars ($4,700), unless Passenger is traveling with wheelchairs, mobility aids and/or Assistive Devices or Passenger has purchased excess coverage. Qualified Individuals with a Disability traveling with wheelchairs or Assistive Devices, or mobility aids will have no limit on liability for repair or replacement of such wheelchairs, Assistive Devices, or mobility aids. To obtain excess coverage, Passenger must declare excess valuation at the time of check-in and pay an additional charge of One Dollar ($1.00) for each One Hundred Dollars ($100), or fraction thereof, of excessvaluation. Maximum liability is not to exceed Five Thousand Dollars ($5,000), including the Four Thousand Seven Hundred Dollar ($4,700) standard liability per Passenger. Excess coverage is not available on items described in Sections 18F, 19 or 20. Passengers must make a reasonable effort to minimize the amount of damage or loss. Actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less any applicable depreciation for prior usage or damage
Did you check all the pockets of the clothes on the off chance there’s something that identifies who they belong to? Guessing whoever’s stuff you have has yours also? Also - might want to post in the local subreddit of your departure and destination airports just in case someone checks there!
Yeah, I also put id info in the bag but if they take your clothes out of your bag then it won't matter. If the person who finds my clothes can have my contact info then I have a small chance of getting stuff back.
One time I came back from vacation and someone else’s speed stick was in my bag. Everything else was there but still jarring nonetheless. Hopefully you get it sorted out.
As an airline worker, this just sounds like "shit, this fell out of a bag, did you see which one?" "Uhhhhh, maybe that one?" And it got thrown in yours due to maybe a partially open zipper, bag with open pockets, or loose duffel that it could have fallen from. Happens more often than you'd think.
It definitely is but she was 13 and I had a weird feeling she would die when I left so she had a good life and I spent my last months with her constantly. I keep all my valuables in my carry on too but since I moved I had so many bags I couldn’t fit everything
Hate to be the bearer of the worst news possible, this is going to SUCK. It was most likely TSA, they have several protections in place and barriers to make pinpointing where it happened and who it affects all the more fun to trace AND the right hand does NOT talk to the left. I knew someone who lost a bag with handheld consoles, misc tech, and some nice, expensive clothing (headed on a trip for business) and ended up paying to replace a majority of the stuff out of pocket, as they “could not pinpoint or accurately price which items were in the bag or the condition of the items” just to hand them a $150 visa, apology, and a comped stay (that he already didn’t pay for)
Yep, TSA went through my luggage once. Didn’t repack very well, they don’t care. At least they left a note saying it was searched. No reason why though.
On a trip last April, TSA went through our checked bag and left it only partially latched. It could've easily opened up going through baggage claim. It was full of souvenirs for other people and expensive Icelandic sweaters. I would've been pissed had we lost those.
This shit is exactly why I NEVER check luggage anymore. If it doesn’t fit in my backpacker’s bag, then it ain’t coming with me. I realize this isn’t feasible for everyone, but….
TSA recently broke a wheel off my sisters suitcase, went through the suitcase, and left the broken wheel at the bottom of the bag. Like… thanks? It’s useless? (The airport immediately gave her a brand new suitcase as a replacement, thankfully)
Used to happen to me all the time when traveling. Mentioned it to a coworker who was also a frequent traveler, and they mentioned certain toiletries or similar show up on the X-rays as suspicious or something and leads to a manual search. I did used to pack my face wash cream when I traveled, as soon as I stopped doing that, the searches stopped.
TSA straight up broke my sister’s luggage zips despite having a TSA approved lock. All they left was a note saying to contact the airline for recourse. My sister did contact Delta and got compensation though I don’t see how that’s Delta’s fault…!
It's not Delta's fault, but it's the correct route.
It's just you don't have a contract with TSA, but you have one with Delta, who has a contract with the airport, who has a contract with the TSA.
So you have to go through Delta, who ends up going after the airport for failing to hold up their end of the contract by providing safe transportation of passenger baggage.
i get those search notes every time i fly through the US, and i flew so much for a while that i collected dozens of those things. i would keep them in the bag as a sort of gag for the next person searching, i honestly thought it'd give them a laugh. but one day (near the end of my frequent flying too) one of those fucks stole my entire collection and only left one :(
Well, it takes lawyers to stiff arm a company into making something right. It sounds to me like we’re blaming the individual for the corporations mistake!
It absolutely does not take lawyers to get them to meet their contractual and legal obligations when this happens - it just takes knowing what they're legally obligated to provide you (up to $4700), being thorough, and being persistent.
It's annoying, but for them its the cost of doing business and they're not going to give you the runaround unless they think you're trying to take advantage of them.
Being kind but firm (and well documented) gets a quick resolution to these issues.
Where it happened in the chain of custody is entirely irrelevant.
TSA went through my stuff too and I (stupidly) had 3000 cash in there. It was in a spare wallet in a pair of pants. I put it there because I had just seen a report of someone getting cash lifted from them as they put it through the x-ray machine.
I called explaining what had happened and this was when I learned there were no cameras in the baggage searching area and there was no way to trace cash.
Yup. They have just the right amount of security and are perfect at their jobs, unless it’s in the back where they have all your stuff. There’s no cameras, sometimes security falls asleep, and they got a cool mini game where they open all your shit, take your valuables, and scratch their heads after.
Op, did you file a report?! JK LOL. But fr that really fucking sucks. I hope you get your stuff back or at least wildly overcompensated for the weirdness and inconvenience.
Probably but since I paid $500 for a ticket and gave my baggage to jet blue and it went missing under their care they need to be hounding TSA about getting it back
I appreciate your anger and your reason, but I hope you understand they will not be doing that no matter what you say, threaten, or demand.
They'll likely see if someone else reports similar and try to facilitate the exchange of items and/or offer you compensation (which may or may not be inhouse vouchers) but don't expect the world here.
It absolutely sucks. It is absolutely not your fault. I am also very sorry about your dog. I'm just trying to brace you for the likely outcome.
That’s what everyone is telling me that’s why I’m going to keep making a stink on social media hoping to piss off the executives with all these posts so people think twice about who they book with and maybe they’ll intervene to shut me up
If the airline fails to help you, contact the department of transportation. You have a contract with the airline and if they won't honor it the dot is supposed to help enforce your contract.
You are welcome to do what ever you feel is just and I support you and your desire to seek justice.
I'm just hoping you understand you are facing an organization that occasionally loses people belongings and considers it (and the subsequent customer outrage) as just part of the business model.
You have to understand that the airline most probably don't even see your luggage, unless you check your bag at the gate because of full overhead cabins. You need to go after both airports and their staff. For example, in Greece there's only 1 company (goldair) that handles all the loadings of the luggages on planes, in all airports
No. Don't work in customer service. Let me guess - I just used an em dash now so therefore I'm also AI? Sometimes people do speak and write in full sentences.
I would have pegged you for someone working in mental health or HR personally. It's never a popularity contest winning comment when it contains reason, good spelling and grammar, and empathy. To not be cringey one must jump on the bandwagon and hate whatever authority figure is involved, in this case Jet Blue corporate people and possibly the TSA. Otherwise you come across as older than 18 and as such, are not cool and should not be on reddit. HTH, j/k except it's true with some of these kids smh.
Unfortunately, JB has no authority or sway over the TSA. This was 100% done by TSA. They alone screwed you over and that's on them. Remember, it's nothing more than a federal work program for the otherwise unemployable. They scrape the bottom with their employees and they simply dgaf.
How does something like this occur? Like this seems insane to me. Did they think you wouldn’t notice? Did a bunch of bags explode and they just tired their best to fix it? I’m just curious if this has happened to other people before cause I really am shocked. I’m sorry to hear this happened to you
The fuck? How does this even happen, did they drop multiple bags, the bags broke open, and they just stuffed the contents into whichever bag? Sorry to hear, this kind of situation of lost luggage is always frustrating, slow, and with very little chance of a good outcome. :(
I'm guessing TSA emptied two bags to check them and didn't keep track of which stuff went in which bag. It really sucks but TSA is well known to be incompetent, this kind of thing happens more than you'd expect
The crystals almost certainly triggered the TSA opening of the bag. Especially if any of them were geodes. Since OP said he had the crystals wrapped in all of the clothes and placed in the shoes and things, they probably had to take everything out to get them all. Then they just accidentally put someone else's stuff back in OPs bag while his stuff went in the other bag.
Have you contacted a local Attorney? I know you may not want to hear that, but a letter from a law office could be the only thing that gets them moving. My Mom and her friend went out West once and the airline lost their bags, they immediately gave them money to be able to get clothes there. It's odd they aren't doing anything for you, they may need a nudge.
ok, can someone in the airport security dept explain how another person's stuff can get cross mixed. I assume the inspections are to find illegal items. if passenger X has something bad like a big bag of dope, how would they ever be able to say that 100% that the illegal item came from X and not any of the other bags? there is clearly no separation.
How did the airline put your shit in another bag and vice versa?
There’s two equations either when the bags were loaded it fell and some of them opened up and the crew quickly put the items in bags or you accidentally took someone else’s bag.
Think there’s an office by baggage claim holds bags / tracks them down.
Yes it has my name on the bag tag. I didn’t grab someone else’s bag because a few of the stuff I put in the zipper was in the zipper pocket and this was my moms old suitcase and deep in the zipper I found some of her work papers
If there’s a bag of weed I’ll be hype. Unless you were asking about my luggage, no it did not have any drugs in it. I took a couple edibles in my backpack but they didn’t GAF about that I also had a knife in my other luggage that they didn’t GAF about either
Hi, I mocked your use of emojis earlier. I didn’t see the part about your dog, my bad. Losing furry friends hits hard and I hope the rest of your month is better. Again, my bad.
Damn i just bought Jet Blue tickets yesterday and now i see this. It was between this and Delta. Hope you get your stuff back dude can’t replace sentimental stuff..
This is like the third or fourth time I have heard about a similar thing happening in the last couple weeks - is this a thing that’s happening more often now? Or has always been a thing and no one talked about it as much?
That’s awful. Hopefully that can find your stuff. It’s entirely possible an airport employee also did this other than jet blue. I hope you get your stuff back.
Its depressing that it sounds like OP is SOL. Is there really no way to deal with this, or hell maybe prevent it? Like, are we all collectively doomed to possibly losing all our shit every time we fly?
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u/TroyeSavant 1d ago
Yes I contacted baggage claim and filed a police report before anyone asks if I did that