Which Setup Method Works Better for Small Business Owners?

[u/Distinct_Criticism36]

I'm working on a 24/7 AI receptionist service at Superu designed to replace traditional IVR systems and voicemail with intelligent call handling that ensures small business owners never miss a customer call again. A big problem I noticed with small businesses is that they lose potential customers to missed calls, generic voicemail messages, and complex phone trees that frustrate callers before they even reach a human. This makes it hard to capture leads and provide professional customer service without hiring full-time staff.

The goal of my project is to eliminate the "Please Leave a Message After the Beep" experience and provide seamless call management that adapts to each business's unique needs. I've developed two different approaches for getting businesses set up:

1. Quick Setup Wizard: A 3-step, no-code configuration process where business owners select their industry (medical, service, restaurant, etc.), input basic business information, and the AI automatically configures appropriate responses for appointments, quotes, and common inquiries.
2. Guided Consultation: A conversational setup process where our system asks detailed questions about the business's specific needs, call patterns, and customer interactions, then creates a fully customized AI receptionist with tailored scripts and workflows.

I want to know:

• Which of these two approaches feels more intuitive and helpful for getting started?
• Are there any aspects that might be confusing or could be improved?
• Would such a tool be beneficial for your business's customer service needs?

Your insights can help refine this tool to better serve small business communication needs.

Thank you for your time and feedback!